{"id":3636,"date":"2022-05-16T00:00:00","date_gmt":"2022-05-16T00:00:00","guid":{"rendered":"https:\/\/tutor.engoo.com\/blog\/?p=3636"},"modified":"2022-08-12T06:38:53","modified_gmt":"2022-08-12T06:38:53","slug":"types-of-incidents-you-didnt-know-you-should-report","status":"publish","type":"post","link":"https:\/\/tutor.engoo.com\/blog\/about-online-tutoring\/types-of-incidents-you-didnt-know-you-should-report\/","title":{"rendered":"Types of Incidents You Didn't Know You Should Report"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_80 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/tutor.engoo.com\/blog\/about-online-tutoring\/types-of-incidents-you-didnt-know-you-should-report\/#1_Suspicious_account_use\" >1. Suspicious account use<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/tutor.engoo.com\/blog\/about-online-tutoring\/types-of-incidents-you-didnt-know-you-should-report\/#2_Students_requesting_lessons_outside_our_platform\" >2. Students requesting lessons outside our platform<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/tutor.engoo.com\/blog\/about-online-tutoring\/types-of-incidents-you-didnt-know-you-should-report\/#3_Students_breaking_the_%E2%80%9Cone-to-one_lesson%E2%80%9D_rule\" >3. Students breaking the \u201cone-to-one lesson\u201d rule<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/tutor.engoo.com\/blog\/about-online-tutoring\/types-of-incidents-you-didnt-know-you-should-report\/#4_Overly_friendly_students\" >4. Overly friendly students<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/tutor.engoo.com\/blog\/about-online-tutoring\/types-of-incidents-you-didnt-know-you-should-report\/#%F0%9F%91%8BThats_all_for_now\" >\ud83d\udc4bThat\u2019s all for now!<\/a><\/li><\/ul><\/nav><\/div>\n\n<p>Occasionally, you may encounter situations during lessons that make you go, \u201cWait, is that allowed?\u201d\u00a0Today, we\u2019ll cover four types of situations that may seem harmless but should actually be reported. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"1_Suspicious_account_use\"><\/span>1. Suspicious account use<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>There are two types of suspicious account use. <\/p>\n\n\n\n<ol class=\"wp-block-list\"><li>One student using multiple accounts: The student may be opening up new accounts after being banned for inappropriate behavior.<\/li><li>Account sharing: A student may let a friend or family member use their account to take lessons on our platform.<\/li><\/ol>\n\n\n\n<p>In both situations, carry on with the lesson as you naturally would but report it to Tutor Support as soon as you can. By enforcing the rules, we make our platform a safer and more pleasant place for all our tutors.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"2_Students_requesting_lessons_outside_our_platform\"><\/span>2. Students requesting lessons outside our platform<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>You may encounter a student who requests lessons with you off of our platform. If this happens, try to politely shift the focus back to the lesson at hand.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p>I'm sorry, but I give lessons through Engoo\/DMM Eikaiwa. You can check my schedule to see when I am available. Let's get back to the lesson, shall we? <\/p><\/blockquote>\n\n\n\n<p>If they insist on taking lessons with you off our platform, tell them to contact Customer Support. Then after the lesson, report the student to Tutor Support. Avoiding contact with students outside the platform is your best protection against possible scams or harassment.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"3_Students_breaking_the_%E2%80%9Cone-to-one_lesson%E2%80%9D_rule\"><\/span>3. Students breaking the \u201cone-to-one lesson\u201d rule<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>All lessons on our platform should be conducted on a one-to-one basis. However, sometimes students unknowingly break this rule.<\/p>\n\n\n\n<p>If you find more than one student in a lesson room, inform the participants that this is not allowed. <\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p>Unfortunately, we do not teach group lessons here at DMM Eikaiwa\/Engoo. I am also not trained to teach groups. Please contact Customer Support for more information.<\/p><\/blockquote>\n\n\n\n<p>If they don't understand, you may conduct the lesson to the best of your ability, but do report the situation to TS as soon as you can, so we can prevent this from happening to other tutors.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"4_Overly_friendly_students\"><\/span>4. Overly friendly students<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Sometimes, a student might get overly friendly and try to take your relationship beyond the lesson room. Here are some examples of such behavior:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><span style=\"font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, Oxygen-Sans, Ubuntu, Cantarell, &quot;Helvetica Neue&quot;, sans-serif;\">They keep inviting you to meet in real life.&nbsp;<\/span><\/li><li>They want to befriend\/follow you on social media.<\/li><li><span style=\"font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, Oxygen-Sans, Ubuntu, Cantarell, &quot;Helvetica Neue&quot;, sans-serif;\">They ask for your home address to send you gifts.<\/span><\/li><\/ul>\n\n\n\n<p>Don't be afraid to politely reject requests like these. It's likely that most students have good intentions, but it's better to be cautious and reject such offers, for that 1% chance that the student might have ulterior motives for sending you gifts.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p>It's kind of you to want to send me a gift, but I am afraid I have to decline. I would like to keep our relationship professional and focus on teaching you English. <\/p><\/blockquote>\n\n\n\n<p>If the student continues to act in a way that makes you uncomfortable, you may end the lesson and report it right away.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%F0%9F%91%8BThats_all_for_now\"><\/span>\ud83d\udc4b<strong>That\u2019s all for now!<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>If you encounter other questionable situations, please let Tutor Support know at any time. These could be situations as minor as a student committing cultural faux-pas or just sharing too much private information.&nbsp;<\/p>\n\n\n\n<p>Whatever the case, please know that we will never disclose your identity to the students you report and that we will try our best to be there for you.&nbsp;<\/p>\n\n\n\n<p>Feel free to check out these resources for more information: <\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><a rel=\"noreferrer noopener\" href=\"https:\/\/tutor.engoo.com\/support#reamaze#0#\/articles\/how-to-deal-with-inappropriate-student-behavior\" target=\"_blank\">How to Deal with Inappropriate Student Behavior<\/a><\/li><li><a rel=\"noreferrer noopener\" href=\"https:\/\/tutor.engoo.com\/blog\/2021\/07\/11\/awkward-situations\/\" target=\"_blank\">How to Handle Unwanted Compliments, Questions, and Requests as an Online Tutor<\/a><\/li><\/ul>\n\n\n\n<p> <em>This piece was written by Adela.<\/em> <\/p>\n","protected":false},"excerpt":{"rendered":"<p>Occasionally, you may encounter situations during lessons that make you go, \u201cWait, is that allowed?\u201d\u00a0Today, we\u2019ll cover four types of situations that may seem harmless but should actually be reported. 1. Suspicious account use There...<\/p>\n","protected":false},"author":137,"featured_media":3994,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"ep_exclude_from_search":false,"unified_meta_tagline_field":"","footnotes":""},"categories":[43],"tags":[],"class_list":["post-3636","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-about-online-tutoring"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Types of Incidents You Didn&#039;t Know You Should Report | Engoo Tutor&#039;s Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/tutor.engoo.com\/blog\/about-online-tutoring\/types-of-incidents-you-didnt-know-you-should-report\/\" \/>\n<meta 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