{"id":5170,"date":"2024-02-20T02:43:06","date_gmt":"2024-02-20T02:43:06","guid":{"rendered":"https:\/\/tutor.engoo.com\/blog\/?p=5170"},"modified":"2024-05-21T01:22:45","modified_gmt":"2024-05-21T01:22:45","slug":"customer-service-concepts-that-apply-to-online-tutoring","status":"publish","type":"post","link":"https:\/\/tutor.engoo.com\/blog\/about-online-tutoring\/customer-service-concepts-that-apply-to-online-tutoring\/","title":{"rendered":"Customer Service Concepts That Apply to Online Tutoring"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_80 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/tutor.engoo.com\/blog\/about-online-tutoring\/customer-service-concepts-that-apply-to-online-tutoring\/#Customer_service_concepts_that_apply_to_online_tutoring\" >Customer service concepts that apply to online tutoring<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/tutor.engoo.com\/blog\/about-online-tutoring\/customer-service-concepts-that-apply-to-online-tutoring\/#Knowledge_of_your_product_or_service\" >Knowledge of your product or service<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/tutor.engoo.com\/blog\/about-online-tutoring\/customer-service-concepts-that-apply-to-online-tutoring\/#Empathy\" >Empathy<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/tutor.engoo.com\/blog\/about-online-tutoring\/customer-service-concepts-that-apply-to-online-tutoring\/#A_positive_attitude\" >A positive attitude<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/tutor.engoo.com\/blog\/about-online-tutoring\/customer-service-concepts-that-apply-to-online-tutoring\/#Active_listening\" >Active listening<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/tutor.engoo.com\/blog\/about-online-tutoring\/customer-service-concepts-that-apply-to-online-tutoring\/#Patience\" >Patience<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/tutor.engoo.com\/blog\/about-online-tutoring\/customer-service-concepts-that-apply-to-online-tutoring\/#Communication_skills\" >Communication skills<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/tutor.engoo.com\/blog\/about-online-tutoring\/customer-service-concepts-that-apply-to-online-tutoring\/#Accepting_feedback\" >Accepting feedback<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/tutor.engoo.com\/blog\/about-online-tutoring\/customer-service-concepts-that-apply-to-online-tutoring\/#Wrap-up\" >Wrap-up<\/a><\/li><\/ul><\/nav><\/div>\n\n<p>These days, simply having a great product is not enough. Any business that wants to attract and keep customers also needs to have excellent customer service. And since modern technology has made people both more knowledgeable and less patient, customer service is becoming even more important for companies that want to stand out from competitors.<\/p>\n\n\n\n<p>Customer service can take many forms, including things like making it easy for users to get in contact with questions or complaints, using feedback to make improvements, and of course, providing a high-quality product or service efficiently.&nbsp;<\/p>\n\n\n\n<p>All of these ideas apply to companies in general, including Engoo, but many also work on a smaller scale for tutors in one-on-one lessons. This article will focus on a handful that can help improve the experience you give your students before, during and after a lesson.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Customer_service_concepts_that_apply_to_online_tutoring\"><\/span><strong>Customer service concepts that apply to online tutoring<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Knowledge_of_your_product_or_service\"><\/span><strong>Knowledge of your product or service<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Whether online or in person, talking with an employee who really knows what they are selling makes you feel you are in good hands \u2014&nbsp;and that makes you more confident when buying something. Naturally, our students come to us for our knowledge of English, but this concept goes deeper than that.<\/p>\n\n\n\n<p>Being knowledgeable also extends to the service itself, which means being confident and comfortable using all of the <a href=\"https:\/\/tutor.engoo.com\/blog\/about-online-tutoring\/4-useful-things-you-can-do-with-lesson-recordings\/\" target=\"_blank\" rel=\"noreferrer noopener\">available tools<\/a> and being prepared with solutions when there are <a href=\"https:\/\/tutor.engoo.com\/blog\/about-online-tutoring\/customer-service-online-tutoring\/\" target=\"_blank\" rel=\"noreferrer noopener\">technical issues<\/a> or other disruptions.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Empathy\"><\/span><strong>Empathy<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>The ability to put yourself in someone else's shoes and understand how they might be feeling is an extremely important skill for successful customer service. It is more of a natural ability than something you can learn, but it is something to be aware of regardless.<\/p>\n\n\n\n<p>Remember that learning a foreign language is not an easy thing to do for most people. There will be times when students are frustrated or will frustrate you with slow (or no) responses and repeated mistakes.<\/p>\n\n\n\n<p>But picture yourself in their situation \u2014 how would you want your tutor to act toward you? That simple idea of switching places can make you much more empathetic, which students will likely notice and appreciate.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"A_positive_attitude\"><\/span><strong>A positive attitude<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"734\" src=\"https:\/\/assets.blog.engoo.com\/wp-content\/uploads\/sites\/7\/2023\/02\/22020643\/shutterstock_1898397373-1024x734.jpg\" alt=\"A peace sign underneath a rainbow and the text &quot;Good Vibes Only&quot;\" class=\"wp-image-5173\" srcset=\"https:\/\/assets.blog.engoo.com\/wp-content\/uploads\/sites\/7\/2023\/02\/22020643\/shutterstock_1898397373-1024x734.jpg 1024w, https:\/\/assets.blog.engoo.com\/wp-content\/uploads\/sites\/7\/2023\/02\/22020643\/shutterstock_1898397373-300x215.jpg 300w, https:\/\/assets.blog.engoo.com\/wp-content\/uploads\/sites\/7\/2023\/02\/22020643\/shutterstock_1898397373-768x551.jpg 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Sometimes the simplest things can be the most difficult to get right. Even if you've mastered everything else on this list, perfect customer service coming from someone frowning or unfriendly won't leave the student with a great impression.<\/p>\n\n\n\n<p>A positive, can-do attitude won't magically solve every problem, but it can instantly make a lesson more pleasant and change the overall feeling of a conversation for the better.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Active_listening\"><\/span><strong>Active listening<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>No matter the business, before you can help a customer, you first need to hear them. What are they looking for? What is their unique situation? How can you meet or exceed their expectations? If there is a problem, what's the best way to solve it?<\/p>\n\n\n\n<p>And for tutors, there's an extra point to keep in mind. We all know that students often <a href=\"https:\/\/tutor.engoo.com\/blog\/about-online-tutoring\/why-students-dont-have-questions\/\" target=\"_blank\" rel=\"noreferrer noopener\">do not say exactly what they are thinking<\/a>. So listening carefully is even more important since we need to hear what they say and also figure out what they <em>don't<\/em> say. It's a bit like mind reading! But being able to anticipate things your student may need help with will make you a much better tutor.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Patience\"><\/span><strong>Patience<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"732\" src=\"https:\/\/assets.blog.engoo.com\/wp-content\/uploads\/sites\/7\/2023\/02\/22020808\/shutterstock_2162571965-1024x732.jpg\" alt=\"A woman meditating underneath an hourglass\" class=\"wp-image-5174\" srcset=\"https:\/\/assets.blog.engoo.com\/wp-content\/uploads\/sites\/7\/2023\/02\/22020808\/shutterstock_2162571965-1024x732.jpg 1024w, https:\/\/assets.blog.engoo.com\/wp-content\/uploads\/sites\/7\/2023\/02\/22020808\/shutterstock_2162571965-300x214.jpg 300w, https:\/\/assets.blog.engoo.com\/wp-content\/uploads\/sites\/7\/2023\/02\/22020808\/shutterstock_2162571965-768x549.jpg 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Customers need to be heard, and their issues or complaints must be dealt with calmly and professionally. This often requires a lot of patience, which is important not only for business but for life in general.<\/p>\n\n\n\n<p>Specifically for tutors, this can mean not getting frustrated while a student searches for the right words to say, or hearing them make the same mistakes multiple times before they finally understand a grammar point.<\/p>\n\n\n\n<p>However, the real test of patience is keeping calm when they are rude or when they've said something that you strongly disagree with. It's not always easy to stay professional in these situations, but that's what separates regular companies (and tutors) from outstanding ones.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Communication_skills\"><\/span><strong>Communication skills<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Our entire business is communication! But even so, it's not only about the spoken language we use \u2014 it's about sending and receiving messages in all types of ways. This includes things like body language, facial expressions and tone of voice.<\/p>\n\n\n\n<p>Do you seem engaged and focused on the student and the lesson? Are the <a href=\"https:\/\/tutor.engoo.com\/blog\/about-online-tutoring\/how-to-write-great-lesson-notes\/\" target=\"_blank\" rel=\"noreferrer noopener\">lesson notes<\/a> you write afterwards meaningful and helpful? What messages does your profile \u2014 which your student sees before they even meet you \u2014 send about you and your tutoring style?\u00a0<\/p>\n\n\n\n<p>We're all communicating even when we're not thinking about it, so forming good habits in these areas will help you get used to sending the right kinds of signals automatically.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Accepting_feedback\"><\/span><strong>Accepting feedback<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/assets.blog.engoo.com\/wp-content\/uploads\/sites\/7\/2023\/02\/22020912\/shutterstock_2030109326-1024x683.jpg\" alt=\"A man listening to two people shouting feedback\" class=\"wp-image-5175\" srcset=\"https:\/\/assets.blog.engoo.com\/wp-content\/uploads\/sites\/7\/2023\/02\/22020912\/shutterstock_2030109326-1024x683.jpg 1024w, https:\/\/assets.blog.engoo.com\/wp-content\/uploads\/sites\/7\/2023\/02\/22020912\/shutterstock_2030109326-300x200.jpg 300w, https:\/\/assets.blog.engoo.com\/wp-content\/uploads\/sites\/7\/2023\/02\/22020912\/shutterstock_2030109326-768x512.jpg 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Sites like Yelp and Trip Advisor have made it easier than ever to quickly learn about a business' reputation, whether it's a restaurant, a bank or an airline. People who've had a great experience someplace like to tell others about it. But the opposite is also true, and unhappy customers can just as easily let everyone know how upset they are with a business.<\/p>\n\n\n\n<p>It can be difficult to hear, but constructive criticism is a good thing if you use it well. If a student leaves a low rating or has negative things to say about your lesson, the professional thing to do is learn what you can from it in order to improve and provide a better experience next time. This means being willing to try things in a different way. In the end, it can make you better at your job and more likely to achieve success.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Wrap-up\"><\/span><strong>Wrap-up<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>When you hear the term \"customer service representative,\" you may think of a person whose only job is to solve problems or troubleshoot after someone has purchased something. In reality, customer service should be a part of the entire experience, not only at the end or when something has gone wrong.<\/p>\n\n\n\n<p>Instead of only responding to issues later, keeping these concepts in mind can help you to stay one step ahead by setting the right expectations, keeping the interaction pleasant, anticipating questions, and being ready with solutions when problems do appear. Every little bit helps to make a smoother, nicer experience for your students \u2014 and to get you better ratings.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>These days, simply having a great product is not enough. Any business that wants to attract and keep customers also needs to have excellent customer service. And since modern technology has made people both more...<\/p>\n","protected":false},"author":432,"featured_media":5172,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"ep_exclude_from_search":false,"unified_meta_tagline_field":"","footnotes":""},"categories":[43],"tags":[],"class_list":["post-5170","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-about-online-tutoring"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer Service Concepts That Apply to Online Tutoring | Engoo Tutor&#039;s Blog<\/title>\n<meta name=\"description\" content=\"No matter the business, good customer service is essential for success. Tutors can benefit from many ideas that are common in other industries.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/tutor.engoo.com\/blog\/about-online-tutoring\/customer-service-concepts-that-apply-to-online-tutoring\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Service Concepts That Apply to Online Tutoring | Engoo Tutor&#039;s Blog\" \/>\n<meta property=\"og:description\" content=\"No matter the business, good customer service is essential for success. Tutors can benefit from many ideas that are common in other industries.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/tutor.engoo.com\/blog\/about-online-tutoring\/customer-service-concepts-that-apply-to-online-tutoring\/\" \/>\n<meta property=\"og:site_name\" content=\"Engoo Tutor&#039;s Blog\" \/>\n<meta property=\"article:published_time\" content=\"2024-02-20T02:43:06+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-05-21T01:22:45+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/assets.blog.engoo.com\/wp-content\/uploads\/sites\/7\/2023\/02\/22020504\/shutterstock_1718979418.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"1080\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"David\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"David\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/tutor.engoo.com\/blog\/about-online-tutoring\/customer-service-concepts-that-apply-to-online-tutoring\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/tutor.engoo.com\/blog\/about-online-tutoring\/customer-service-concepts-that-apply-to-online-tutoring\/\"},\"author\":{\"name\":\"David\",\"@id\":\"https:\/\/tutor.engoo.com\/blog\/#\/schema\/person\/43c4049c9f2f669e9985f0ed34eec4af\"},\"headline\":\"Customer Service Concepts That Apply to Online Tutoring\",\"datePublished\":\"2024-02-20T02:43:06+00:00\",\"dateModified\":\"2024-05-21T01:22:45+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/tutor.engoo.com\/blog\/about-online-tutoring\/customer-service-concepts-that-apply-to-online-tutoring\/\"},\"wordCount\":1067,\"publisher\":{\"@id\":\"https:\/\/tutor.engoo.com\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/tutor.engoo.com\/blog\/about-online-tutoring\/customer-service-concepts-that-apply-to-online-tutoring\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/assets.blog.engoo.com\/wp-content\/uploads\/sites\/7\/2023\/02\/22020504\/shutterstock_1718979418.jpg\",\"articleSection\":[\"Online Tutoring\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/tutor.engoo.com\/blog\/about-online-tutoring\/customer-service-concepts-that-apply-to-online-tutoring\/\",\"url\":\"https:\/\/tutor.engoo.com\/blog\/about-online-tutoring\/customer-service-concepts-that-apply-to-online-tutoring\/\",\"name\":\"Customer Service Concepts That Apply to Online Tutoring | Engoo Tutor&#039;s Blog\",\"isPartOf\":{\"@id\":\"https:\/\/tutor.engoo.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/tutor.engoo.com\/blog\/about-online-tutoring\/customer-service-concepts-that-apply-to-online-tutoring\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/tutor.engoo.com\/blog\/about-online-tutoring\/customer-service-concepts-that-apply-to-online-tutoring\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/assets.blog.engoo.com\/wp-content\/uploads\/sites\/7\/2023\/02\/22020504\/shutterstock_1718979418.jpg\",\"datePublished\":\"2024-02-20T02:43:06+00:00\",\"dateModified\":\"2024-05-21T01:22:45+00:00\",\"description\":\"No matter the business, good customer service is essential for success. Tutors can benefit from many ideas that are common in other industries.\",\"breadcrumb\":{\"@id\":\"https:\/\/tutor.engoo.com\/blog\/about-online-tutoring\/customer-service-concepts-that-apply-to-online-tutoring\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/tutor.engoo.com\/blog\/about-online-tutoring\/customer-service-concepts-that-apply-to-online-tutoring\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/tutor.engoo.com\/blog\/about-online-tutoring\/customer-service-concepts-that-apply-to-online-tutoring\/#primaryimage\",\"url\":\"https:\/\/assets.blog.engoo.com\/wp-content\/uploads\/sites\/7\/2023\/02\/22020504\/shutterstock_1718979418.jpg\",\"contentUrl\":\"https:\/\/assets.blog.engoo.com\/wp-content\/uploads\/sites\/7\/2023\/02\/22020504\/shutterstock_1718979418.jpg\",\"width\":1920,\"height\":1080},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/tutor.engoo.com\/blog\/about-online-tutoring\/customer-service-concepts-that-apply-to-online-tutoring\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Engoo\",\"item\":\"https:\/\/teach.engoo.com\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Blog\",\"item\":\"https:\/\/tutor.engoo.com\/blog\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Online Tutoring\",\"item\":\"https:\/\/tutor.engoo.com\/blog\/category\/about-online-tutoring\/\"},{\"@type\":\"ListItem\",\"position\":4,\"name\":\"Customer Service Concepts That Apply to Online Tutoring\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/tutor.engoo.com\/blog\/#website\",\"url\":\"https:\/\/tutor.engoo.com\/blog\/\",\"name\":\"Engoo Tutor&#039;s Blog\",\"description\":\"Teach English with Engoo!\",\"publisher\":{\"@id\":\"https:\/\/tutor.engoo.com\/blog\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/tutor.engoo.com\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/tutor.engoo.com\/blog\/#organization\",\"name\":\"Engoo Tutor's Blog\",\"url\":\"https:\/\/tutor.engoo.com\/blog\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/tutor.engoo.com\/blog\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/assets.blog.engoo.com\/wp-content\/uploads\/sites\/7\/2020\/02\/25100646\/engoo-logo-tutor2.svg\",\"contentUrl\":\"https:\/\/assets.blog.engoo.com\/wp-content\/uploads\/sites\/7\/2020\/02\/25100646\/engoo-logo-tutor2.svg\",\"width\":1,\"height\":1,\"caption\":\"Engoo Tutor's Blog\"},\"image\":{\"@id\":\"https:\/\/tutor.engoo.com\/blog\/#\/schema\/logo\/image\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\/\/tutor.engoo.com\/blog\/#\/schema\/person\/43c4049c9f2f669e9985f0ed34eec4af\",\"name\":\"David\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/tutor.engoo.com\/blog\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/tutor.engoo.com\/blog\",\"contentUrl\":\"https:\/\/tutor.engoo.com\/blog\",\"caption\":\"David\"},\"description\":\"David was born and raised in the US. He's written for advertising companies, subtitled movies, and helped to localize Japanese video games for Western players. He loves music and exploring cities looking for vinyl records.\",\"url\":\"https:\/\/tutor.engoo.com\/blog\/author\/davidjiles\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Customer Service Concepts That Apply to Online Tutoring | Engoo Tutor&#039;s Blog","description":"No matter the business, good customer service is essential for success. Tutors can benefit from many ideas that are common in other industries.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/tutor.engoo.com\/blog\/about-online-tutoring\/customer-service-concepts-that-apply-to-online-tutoring\/","og_locale":"en_US","og_type":"article","og_title":"Customer Service Concepts That Apply to Online Tutoring | Engoo Tutor&#039;s Blog","og_description":"No matter the business, good customer service is essential for success. Tutors can benefit from many ideas that are common in other industries.","og_url":"https:\/\/tutor.engoo.com\/blog\/about-online-tutoring\/customer-service-concepts-that-apply-to-online-tutoring\/","og_site_name":"Engoo Tutor&#039;s Blog","article_published_time":"2024-02-20T02:43:06+00:00","article_modified_time":"2024-05-21T01:22:45+00:00","og_image":[{"width":1920,"height":1080,"url":"https:\/\/assets.blog.engoo.com\/wp-content\/uploads\/sites\/7\/2023\/02\/22020504\/shutterstock_1718979418.jpg","type":"image\/jpeg"}],"author":"David","twitter_card":"summary_large_image","twitter_misc":{"Written by":"David","Est. reading time":"6 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/tutor.engoo.com\/blog\/about-online-tutoring\/customer-service-concepts-that-apply-to-online-tutoring\/#article","isPartOf":{"@id":"https:\/\/tutor.engoo.com\/blog\/about-online-tutoring\/customer-service-concepts-that-apply-to-online-tutoring\/"},"author":{"name":"David","@id":"https:\/\/tutor.engoo.com\/blog\/#\/schema\/person\/43c4049c9f2f669e9985f0ed34eec4af"},"headline":"Customer Service Concepts That Apply to Online Tutoring","datePublished":"2024-02-20T02:43:06+00:00","dateModified":"2024-05-21T01:22:45+00:00","mainEntityOfPage":{"@id":"https:\/\/tutor.engoo.com\/blog\/about-online-tutoring\/customer-service-concepts-that-apply-to-online-tutoring\/"},"wordCount":1067,"publisher":{"@id":"https:\/\/tutor.engoo.com\/blog\/#organization"},"image":{"@id":"https:\/\/tutor.engoo.com\/blog\/about-online-tutoring\/customer-service-concepts-that-apply-to-online-tutoring\/#primaryimage"},"thumbnailUrl":"https:\/\/assets.blog.engoo.com\/wp-content\/uploads\/sites\/7\/2023\/02\/22020504\/shutterstock_1718979418.jpg","articleSection":["Online Tutoring"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/tutor.engoo.com\/blog\/about-online-tutoring\/customer-service-concepts-that-apply-to-online-tutoring\/","url":"https:\/\/tutor.engoo.com\/blog\/about-online-tutoring\/customer-service-concepts-that-apply-to-online-tutoring\/","name":"Customer Service Concepts That Apply to Online Tutoring | Engoo Tutor&#039;s Blog","isPartOf":{"@id":"https:\/\/tutor.engoo.com\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/tutor.engoo.com\/blog\/about-online-tutoring\/customer-service-concepts-that-apply-to-online-tutoring\/#primaryimage"},"image":{"@id":"https:\/\/tutor.engoo.com\/blog\/about-online-tutoring\/customer-service-concepts-that-apply-to-online-tutoring\/#primaryimage"},"thumbnailUrl":"https:\/\/assets.blog.engoo.com\/wp-content\/uploads\/sites\/7\/2023\/02\/22020504\/shutterstock_1718979418.jpg","datePublished":"2024-02-20T02:43:06+00:00","dateModified":"2024-05-21T01:22:45+00:00","description":"No matter the business, good customer service is essential for success. Tutors can benefit from many ideas that are common in other industries.","breadcrumb":{"@id":"https:\/\/tutor.engoo.com\/blog\/about-online-tutoring\/customer-service-concepts-that-apply-to-online-tutoring\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/tutor.engoo.com\/blog\/about-online-tutoring\/customer-service-concepts-that-apply-to-online-tutoring\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/tutor.engoo.com\/blog\/about-online-tutoring\/customer-service-concepts-that-apply-to-online-tutoring\/#primaryimage","url":"https:\/\/assets.blog.engoo.com\/wp-content\/uploads\/sites\/7\/2023\/02\/22020504\/shutterstock_1718979418.jpg","contentUrl":"https:\/\/assets.blog.engoo.com\/wp-content\/uploads\/sites\/7\/2023\/02\/22020504\/shutterstock_1718979418.jpg","width":1920,"height":1080},{"@type":"BreadcrumbList","@id":"https:\/\/tutor.engoo.com\/blog\/about-online-tutoring\/customer-service-concepts-that-apply-to-online-tutoring\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Engoo","item":"https:\/\/teach.engoo.com"},{"@type":"ListItem","position":2,"name":"Blog","item":"https:\/\/tutor.engoo.com\/blog\/"},{"@type":"ListItem","position":3,"name":"Online Tutoring","item":"https:\/\/tutor.engoo.com\/blog\/category\/about-online-tutoring\/"},{"@type":"ListItem","position":4,"name":"Customer Service Concepts That Apply to Online Tutoring"}]},{"@type":"WebSite","@id":"https:\/\/tutor.engoo.com\/blog\/#website","url":"https:\/\/tutor.engoo.com\/blog\/","name":"Engoo Tutor&#039;s Blog","description":"Teach English with Engoo!","publisher":{"@id":"https:\/\/tutor.engoo.com\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/tutor.engoo.com\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/tutor.engoo.com\/blog\/#organization","name":"Engoo Tutor's Blog","url":"https:\/\/tutor.engoo.com\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/tutor.engoo.com\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/assets.blog.engoo.com\/wp-content\/uploads\/sites\/7\/2020\/02\/25100646\/engoo-logo-tutor2.svg","contentUrl":"https:\/\/assets.blog.engoo.com\/wp-content\/uploads\/sites\/7\/2020\/02\/25100646\/engoo-logo-tutor2.svg","width":1,"height":1,"caption":"Engoo Tutor's Blog"},"image":{"@id":"https:\/\/tutor.engoo.com\/blog\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/tutor.engoo.com\/blog\/#\/schema\/person\/43c4049c9f2f669e9985f0ed34eec4af","name":"David","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/tutor.engoo.com\/blog\/#\/schema\/person\/image\/","url":"https:\/\/tutor.engoo.com\/blog","contentUrl":"https:\/\/tutor.engoo.com\/blog","caption":"David"},"description":"David was born and raised in the US. He's written for advertising companies, subtitled movies, and helped to localize Japanese video games for Western players. He loves music and exploring cities looking for vinyl records.","url":"https:\/\/tutor.engoo.com\/blog\/author\/davidjiles\/"}]}},"_links":{"self":[{"href":"https:\/\/tutor.engoo.com\/blog\/wp-json\/wp\/v2\/posts\/5170","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tutor.engoo.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/tutor.engoo.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/tutor.engoo.com\/blog\/wp-json\/wp\/v2\/users\/432"}],"replies":[{"embeddable":true,"href":"https:\/\/tutor.engoo.com\/blog\/wp-json\/wp\/v2\/comments?post=5170"}],"version-history":[{"count":11,"href":"https:\/\/tutor.engoo.com\/blog\/wp-json\/wp\/v2\/posts\/5170\/revisions"}],"predecessor-version":[{"id":6052,"href":"https:\/\/tutor.engoo.com\/blog\/wp-json\/wp\/v2\/posts\/5170\/revisions\/6052"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/tutor.engoo.com\/blog\/wp-json\/wp\/v2\/media\/5172"}],"wp:attachment":[{"href":"https:\/\/tutor.engoo.com\/blog\/wp-json\/wp\/v2\/media?parent=5170"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/tutor.engoo.com\/blog\/wp-json\/wp\/v2\/categories?post=5170"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/tutor.engoo.com\/blog\/wp-json\/wp\/v2\/tags?post=5170"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}