{"id":664,"date":"2019-11-18T00:00:54","date_gmt":"2019-11-18T00:00:54","guid":{"rendered":"https:\/\/tutor.engoo.com\/blog\/?p=664"},"modified":"2021-05-14T10:15:07","modified_gmt":"2021-05-14T10:15:07","slug":"how-to-not-offend-students-from-different-cultures","status":"publish","type":"post","link":"https:\/\/tutor.engoo.com\/blog\/about-online-tutoring\/how-to-not-offend-students-from-different-cultures\/","title":{"rendered":"How to Not Offend Students from Different Cultures"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_80 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-1'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/tutor.engoo.com\/blog\/about-online-tutoring\/how-to-not-offend-students-from-different-cultures\/#Overview\" >Overview<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-1'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/tutor.engoo.com\/blog\/about-online-tutoring\/how-to-not-offend-students-from-different-cultures\/#Harmony-Oriented_Cultures\" >Harmony-Oriented Cultures<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-1'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/tutor.engoo.com\/blog\/about-online-tutoring\/how-to-not-offend-students-from-different-cultures\/#Information-Oriented_Cultures\" >Information-Oriented Cultures<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-1'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/tutor.engoo.com\/blog\/about-online-tutoring\/how-to-not-offend-students-from-different-cultures\/#Relationship-Oriented_Cultures\" >Relationship-Oriented Cultures<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-1'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/tutor.engoo.com\/blog\/about-online-tutoring\/how-to-not-offend-students-from-different-cultures\/#%F0%9F%93%8C_Takeaways\" >\ud83d\udccc Takeaways<\/a><\/li><\/ul><\/nav><\/div>\n<p>One of the most enjoyable aspects of teaching online is interacting with students from different countries.<\/p>\n<p>However, cultural differences sometimes cause misunderstandings \u2014 especially when they involve differences in communication style. This is because we expect people from other countries to have the same style as us, and when they don\u2019t, we think they\u2019re rude.<\/p>\n<p>To avoid leaving a bad impression on our students, let\u2019s go over different styles of communication and ways to adapt our own style when teaching students from different backgrounds!<\/p>\n<h1><span class=\"ez-toc-section\" id=\"Overview\"><\/span>Overview<span class=\"ez-toc-section-end\"><\/span><\/h1>\n<p>Let\u2019s first get an overview of the different styles of communication. According to the \u201c<a href=\"http:\/\/www.tschudy.com\/fileadmin\/media\/documents\/Publication_about_Lewis_Model.pdf\">Lewis Model of Cross-Cultural Communication<\/a>,\u201d there are three main styles:<\/p>\n<ol>\n<li>Linear style, where people \u201ccommunicate to give and receive information\u201d,<\/li>\n<li>Multi-active style, where communication is done to \u201cexpress opinions and build relationships\u201d, and<\/li>\n<li>Reactive style, where people \u201ccommunicate in order to create harmony\u201d<\/li>\n<\/ol>\n<p>For our purposes, let\u2019s just call them \u201cinformation-oriented,\u201d \u201crelationship-oriented,\u201d and \u201charmony-oriented.\u201d<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/assets.blog.engoo.com\/wp-content\/uploads\/sites\/7\/2019\/11\/08040128\/image3-e1573426122526.png\" alt=\"\" width=\"624\" height=\"397\" class=\"size-full wp-image-667\"><br \/>\n(This diagram is adapted from Lewis' original image <a href=\"https:\/\/www.crossculture.com\/wp-content\/uploads\/2015\/05\/Screen-Shot-2015-06-08-at-12.48.56.png\">here<\/a>.)<\/p>\n<p>Take a moment to identify where your country falls on the chart and then see if your personal communication style fits the classification.<\/p>\n<p>People who are more information- or relationship-oriented will want to take precautions when communicating with students from harmony-oriented cultures (and vice versa). However, this doesn\u2019t mean that we should change completely for our students. After all, our students also need to get used to different cultures.<\/p>\n<p>With first-time students though, slight communication style adjustment is necessary. Whereas a regular student is more likely to understand, a student meeting us for the first time may interpret our behavior as cold and indifferent or rude and immature, depending on their background.<\/p>\n<p>Now let\u2019s go over how to best communicate with people from each category.<\/p>\n<h1><span class=\"ez-toc-section\" id=\"Harmony-Oriented_Cultures\"><\/span>Harmony-Oriented Cultures<span class=\"ez-toc-section-end\"><\/span><\/h1>\n<p>Most of our students are from East Asia and have a harmony-oriented communication style.<br \/>\n<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/assets.blog.engoo.com\/wp-content\/uploads\/sites\/7\/2019\/11\/08040141\/image4-1024x683.png\" alt=\"\" width=\"640\" height=\"427\" class=\"alignnone size-large wp-image-668\" srcset=\"https:\/\/assets.blog.engoo.com\/wp-content\/uploads\/sites\/7\/2019\/11\/08040141\/image4-1024x683.png 1024w, https:\/\/assets.blog.engoo.com\/wp-content\/uploads\/sites\/7\/2019\/11\/08040141\/image4-300x200.png 300w, https:\/\/assets.blog.engoo.com\/wp-content\/uploads\/sites\/7\/2019\/11\/08040141\/image4-768x512.png 768w, https:\/\/assets.blog.engoo.com\/wp-content\/uploads\/sites\/7\/2019\/11\/08040141\/image4.png 1050w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><br \/>\nHarmony-oriented people tend to be polite and accommodating. They listen more than they speak, dislike confrontation, and prefer not to openly disagree with others.<\/p>\n<p>So how can this information help tutors? Here are two basic things to keep in mind:<\/p>\n<ol>\n<li>If a new student doesn\u2019t speak a lot, <a href=\"https:\/\/tutor.engoo.com\/blog\/2019\/08\/26\/how-to-get-shy-students-to-warm-up-to-you-%f0%9f%99%88%f0%9f%99%89\/\">let\u2019s not assume they\u2019re shy<\/a>. After all, they\u2019re just used to listening more than speaking.<\/li>\n<li>We can\u2019t assume that we know what a harmony-oriented student thinks. As one tutor (\ud83c\udde7\ud83c\udde6) mentioned, \u201cSometimes, the student seems to be enjoying the lesson, but is just being polite!\u201d<\/li>\n<\/ol>\n<p>Most importantly, we should take extra care to be open and inviting \u2014 not opinionated or argumentative. So we\u2019ll want to do the following:<\/p>\n<ul>\n<li>control our volume and speaking speed, because raising our voice or increasing our speed seems aggressive<\/li>\n<li>use plenty of diplomatic language, such as \u201cbut that\u2019s just my opinion!\u201d<\/li>\n<li>let students take their time when they finish a thought (if we start speaking too soon, they\u2019ll think we\u2019re butting in!)<\/li>\n<li>keep hand gestures and facial expressions to a minimum<\/li>\n<\/ul>\n<p>That last point may seem unimportant, but as one of our tutors (\ud83c\uddf7\ud83c\uddf4) shared, \u201cMy students always said that I made a lot of gestures.\u201d So even though we may not notice our own gestures, our students certainly do!<\/p>\n<h1><span class=\"ez-toc-section\" id=\"Information-Oriented_Cultures\"><\/span>Information-Oriented Cultures<span class=\"ez-toc-section-end\"><\/span><\/h1>\n<p>The information-oriented category includes core English-speaking countries, Scandinavia, and Germanic countries. Information-oriented people tend to be calm and direct. They prefer relying on \u201cfacts and figures\u201d from reliable sources to make a point.<br \/>\n<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/assets.blog.engoo.com\/wp-content\/uploads\/sites\/7\/2019\/11\/08040154\/image5-1024x678.png\" alt=\"\" width=\"640\" height=\"424\" class=\"alignnone size-large wp-image-669\" srcset=\"https:\/\/assets.blog.engoo.com\/wp-content\/uploads\/sites\/7\/2019\/11\/08040154\/image5-1024x678.png 1024w, https:\/\/assets.blog.engoo.com\/wp-content\/uploads\/sites\/7\/2019\/11\/08040154\/image5-300x199.png 300w, https:\/\/assets.blog.engoo.com\/wp-content\/uploads\/sites\/7\/2019\/11\/08040154\/image5-768x509.png 768w, https:\/\/assets.blog.engoo.com\/wp-content\/uploads\/sites\/7\/2019\/11\/08040154\/image5.png 1055w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><br \/>\nWhen teaching students accustomed to this type of communication, understand that their bluntness may not be a sign of rudeness. This means that you can also be more direct when correcting the student or providing feedback and advice. If you do sugarcoat the feedback, they may even think you\u2019re being fake!<\/p>\n<h1><span class=\"ez-toc-section\" id=\"Relationship-Oriented_Cultures\"><\/span>Relationship-Oriented Cultures<span class=\"ez-toc-section-end\"><\/span><\/h1>\n<p>Relationship-oriented regions include much of Latin-America, the Arab countries, and the Mediterranean. Relationship-oriented people tend to be warm and friendly. When communicating with them, try to be more expressive. For example, use more animated facial expressions and hand gestures. If you don\u2019t, they may think you\u2019re a cold, unfriendly person!<\/p>\n<p>To make a point, they tend to rely more on anecdotes and opinions. As a <a href=\"https:\/\/www.facebook.com\/DryBarComedy\/videos\/latino-parenting-dennis-gaxiola\/330920134328104\/\">Latino comedian put it<\/a>, \"A Mexican mom doesn't give statistics, she doesn't give facts, she'll just give examples: 'You're gonna end up like your cousin Lupe.'\"<\/p>\n<p>Finally, they are used to speaking and listening at the same time, so they find silences in conversation awkward and will talk over each other to make sure it doesn\u2019t happen!<\/p>\n<h1><span class=\"ez-toc-section\" id=\"%F0%9F%93%8C_Takeaways\"><\/span>\ud83d\udccc Takeaways<span class=\"ez-toc-section-end\"><\/span><\/h1>\n<p>Again, as tutors, we shouldn\u2019t totally adapt to our students\u2019 communication styles. But we do want to make sure we don\u2019t scare off the newbies!<\/p>\n<p>So to recap, here are the main categories again and tips for culturally-sensitive communication:<br \/>\n<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/assets.blog.engoo.com\/wp-content\/uploads\/sites\/7\/2019\/11\/08040125\/image2.png\" alt=\"\" width=\"624\" height=\"316\" class=\"alignnone size-full wp-image-666\" srcset=\"https:\/\/assets.blog.engoo.com\/wp-content\/uploads\/sites\/7\/2019\/11\/08040125\/image2.png 624w, https:\/\/assets.blog.engoo.com\/wp-content\/uploads\/sites\/7\/2019\/11\/08040125\/image2-300x152.png 300w\" sizes=\"auto, (max-width: 624px) 100vw, 624px\" \/><br \/>\nHappy communicating!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>One of the most enjoyable aspects of teaching online is interacting with students from different countries. However, cultural differences sometimes cause misunderstandings \u2014 especially when they involve differences in communication style. This is because we...<\/p>\n","protected":false},"author":137,"featured_media":670,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"ep_exclude_from_search":false,"unified_meta_tagline_field":"","footnotes":""},"categories":[43],"tags":[26,61],"class_list":["post-664","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-about-online-tutoring","tag-cross-cultural-communication","tag-sensitive-topics"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to Not Offend Students from Different Cultures | Engoo Tutor&#039;s Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/tutor.engoo.com\/blog\/about-online-tutoring\/how-to-not-offend-students-from-different-cultures\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Not Offend Students from Different Cultures | Engoo Tutor&#039;s Blog\" \/>\n<meta property=\"og:description\" content=\"One of the most enjoyable aspects of teaching online is interacting with students from different countries. 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